Freight And Delivery

At Primary Toys, we back our products, offering you guaranteed satisfaction. If you’re not 100% happy with your purchase, simply send them back within 10 days of delivery, and we will refund you no questions asked!

 

Currently, you can get free freight on your entire order when you spend $400 (Including GST)

Our Standard Freight Rates Based on Your Location.

Estimated Delivery Time: Please allow 1-5 days for dispatch and approximately 7-12 business days for shipping.

• Victoria:  A cost of $14.95 will be charged at check out for all customers purchasing under $400.00.

• NSW: A cost of $14.95 will be charged at check out for all customers purchasing within Metro Sydney - for Regional NSW, a cost of $19.95 for purchasing under $400.

• Rest of Australia: Depending on your location, a fee between $14.95 and $24.95 will be charged at checkout, or we offer Free Shipping for orders over 400.00 dollars. Some remote areas in Australia may have additional shipping fees - depending on the size and weight of order. A team member from Primary Toys will contact you if this occurs.

• New Zealand: Primary Toys offers a flat rate shipping fee to New Zealand of $49.00 this cost may vary depending on the size of your order. We will reach out to you to commence further payment or refund if necessary.

• Free Shipping: All customers who purchase over $400.00 or more will receive complimentary free shipping, Australia wide only.

• Returns: The office must be notified within 24 hours of delivery if an item is to be returned for any reason. Returns will not be accepted after 14 days of delivery.