Enjoy free shipping on orders exceeding $400.

FAQ

If you can't find what you're looking for in the answers below, please get in contact with us directly!

Ordering

Do you offer wholesale prices?

Yes, we do, however only approved retail outlets/stores that are approved are entilted to our wholesale prices. For more information or to apply below.

How do I shop?
  1. We provide you with a shopping cart in which you place the products you wish to order. Simply click "Add to Cart" button.
  2. When you have completed your order click on "Cart" at the top right corner of the screen. This will take you to our checkout where you will make your payment and complete details necessary for us to send your order.
Can I edit my order after I have placed it?

Please contact us at earliest convenience to see whether we can edit or change your order.

Can I place orders for items that are showing as "Out Of Stock"?

Yes. These products will be created as backorders and will ship to you when they become available.

How do I use the Buy Now Pay Later option?

Primary Toys offers 30 day no deposit account. So you can purchase your favourite toys now and pay later!

Step 1: Add product(s) to cart

Step 2: Enter Personal and Delivery information (for delivery purposes only)

Step 3: Choose "Manual Payment" (offline payment)

Your order will be processed and sent out accordingly.

Payments will be due 30 days from date of purchase.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Can I pick up?

Yes! In order to pick up you will need to notify us prior to arrange a suitable time. Please contact us.

How do I track my delivery?

Once you have placed your order please wait for shipping confirmation, your tracking number will be attached to the shipping confirmation email.

How do I return an item?

Many goods can be returned due to a change of mind, but not all. Please contact us if you have any issues with your order.

Primary Toys Are A Proud Approved Supplier for...

We are also a proud partner of many local councils in your community...